Privacy Policy — How sona9 Keeps Your Information Safe

1 Introduction

Sona9 is a trusted online betting and casino platform in Bangladesh. We believe that every user's personal data belongs to them, and protecting that data is our responsibility. This Privacy Policy ("Policy") describes what information we collect when you use the sona9 platform, how it is used, who it may be shared with, and the steps we take to keep your data secure.

By creating an account or starting to use sona9, you agree to this Privacy Policy. If you do not accept any part of this Policy, please do not use the platform.

This Policy applies to all sona9 services, websites, mobile applications, and other digital channels.

2 What Data We Collect

Sona9 collects two types of data — information you provide directly, and technical data collected automatically.

3 How Your Information Is Used

Sona9 uses the data it collects for the following purposes:

• Account Management: To support registration, login, password recovery, and overall account security.
• Transaction Processing: To process deposits, handle withdrawals, and maintain records of financial transactions.
• Identity Verification (KYC): To verify user identity in compliance with Anti-Money Laundering (AML) regulations.
• Customer Support: To promptly address your complaints, questions, and requests.
• Service Improvement: To fix platform bugs, roll out new features, and improve the overall user experience.
• Promotions & Bonuses: To send you relevant offers and promotions (you can opt out at any time).
• Fraud Prevention: To detect suspicious activity and maintain the overall security of the platform.
• Legal Obligations: To maintain records and reports required by regulatory authorities.

Sona9 never sells your data to advertisers or third parties. Every use of your information is solely to deliver our services or meet legal obligations.

4 Who Your Information Is Shared With

Sona9 maintains strict control over your data. We do not share your information with anyone except in the specific circumstances outlined below:

• Payment Providers: Approved payment gateways such as Mobile Banking, Nagad, and Rocket only receive the information necessary to process your transaction.
• Technology Partners: Hosting, cloud service, and security tool providers receive only the minimum information necessary for their specific tasks.
• Law Enforcement: Information may be disclosed in accordance with a valid court order or government directive.
• Fraud Prevention: Certain information may be verified against industry-wide fraud prevention databases.

5 Security Measures

Sona9 applies industry-leading security measures to keep your data safe:

• TLS/SSL Encryption: All data transfers on the website and app are protected with 256-bit TLS encryption.
• Data Encryption: Sensitive data stored in the database is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Optional two-factor authentication is available to secure your account.
• Security Audit: Regular third-party security audits are conducted.
• Suspicious Activity Monitoring: An automated 24/7 system monitors and detects unusual activity.
• Data Backup: Encrypted backups are stored regularly on secure servers.

Please note that no method of transmission over the internet is 100% secure. Keep your account password strong and never share it with anyone.

6 Cookie Policy

Sona9 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function properly without these.
• Preference Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand which sections of the website are most visited — this is done entirely anonymously.
• Security Cookies: To detect fraud and bot activity.

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may limit certain features.

7 Data Retention Period

How long sona9 retains your data depends on the type of information and applicable legal requirements:

• Active Accounts: All data is retained for as long as the account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years as required by legal obligations.
• KYC Documents: May be retained for up to 5 years after account closure.
• Closed Accounts: Non-essential data is deleted within a defined period after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies may last from 30 days up to 1 year.

8 Your Rights

As a sona9 user, you have the following rights over your own data:

• Right to Access: You can request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of data that is not subject to legal retention requirements.
• Right to Restrict Processing: You may request that we restrict the use of your information for specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

9 Protection of Minors

Sona9 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect or store any data from minors.

• Age verification is carried out at the time of registration.
• In suspicious cases, a National ID card or birth registration certificate may be requested.
• If a user is identified as a minor, their account will be immediately suspended and their data deleted.

10 Policy Updates

Sona9 may update this Privacy Policy at any time when deemed necessary. In the event of changes:

• The last updated date on this page will be revised accordingly.
• For significant changes, you will be notified by email or via an in-platform notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date.

11 Contact

For any questions, concerns, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support: 24/7 live chat support is available on the platform.
• Response Time: Responses are typically provided within 24–48 hours.